Stakeholder dialogue

We want to foster continuous collaboration and dialogue with all our key stakeholders, and play an active role in sustainable development in society. In 2015, we hosted the GRI Nordic Network Event 2015 in Stockholm, where more than 100 participants gathered to discuss opportunities and challenges related to sustainability reporting, in particular the value chain.

In general, the stakeholders with whom we engage depend on the impact we have on the stakeholder and vice versa. We also conduct stakeholder-mapping workshops to get a deeper understanding of our stakeholder groups. Among our most prioritized stakeholders are employees and customers. Other important groups are investors and suppliers. Most stakeholder relations are managed throughout the organization. However, investor relations are centralized within our Group support functions. Similarly, supplier relations are mainly handled by our Procurement team.

Our CR materiality analysis, which is conducted on regular basis together with stakeholders, identifies which CR aspects we address. We also conduct other types of dialogues to learn more about stakeholders’ specific experiences of Tieto as a company, for instance yearly surveys with customers and employees. The majority of issues and topics raised in dialogues during 2015 are typical and at the core of our stakeholders’ assessment of the company. While customers are interested in quality of products and services, as well as innovation, employees have been interested in competence development and career opportunities, to mention some examples.

During the past years, our customers have more and more addressed CR as part of their evaluation of Tieto as an IT services supplier. Questionnaires and Supplier code follow-up, covering compliance with United Nations Global Compact as one example, are natural parts of these CR requests. CR communication with suppliers has also intensified as part of Supplier Code of Conduct implementation and follow-up. CR communication with employees is related to Code of Conduct Policy compliance as well as more general CR awareness communication.

In 2015, we hosted the GRI Nordic Network Event 2015 in Stockholm, where more than 100 participants gathered to discuss opportunities and challenges related to sustainability reporting

Our aim is to meet our stakeholders’ CR requirements and needs, and to set a higher CR standard in our industry and society in general by playing an active role. As part of being one of the hosts of the GRI (Global Reporting Initiative) Nordic Network, we hosted an event in Stockholm in November 2015: GRI Nordic Network Event 2015 - Empowering Sustainable Decisions in the Nordic Region. This half-day event, gathering more than 100 participants, aimed at inspiring business leaders and CSR professionals to integrate sustainability objectives into their decision-making processes and consequently their public reports. Opportunities and challenges related to sustainability reporting, in particular the value chain, formed key discussions during the event.

The table below presents our main stakeholders and how we engaged in 2015.

Stakeholders Key issues raised Type of interaction Frequency of interaction Actions regarding issues raised
Employees • Career opportunities
• Continuous competence and personal development
• Healthy working environment and work-life balance
• Job satisfaction
• Equal and fair treatment, including compensation
• Professional network, knowledge sharing and social media capabilities
• Simplified processes and improved tools
• Strategic alignment and trust in the future
• Job openings and active staffing for projects
• Development discussions, ongoing dialogue and feedback
• Learning offering in Tieto Academy
• Employee engagement survey (VOICE)
• Occupational healthcare and ergonomics
• Cooperation with employee representatives/
• Tools and forums available for all employees, e.g. Social Intranet
• Continuous advertising and sharing of internal opportunities
• Continuous dialogue and feedback between manager and employee
• Tieto wide employee survey (VOICE) every two years. Pulse surveys on more ongoing basis
• Based on needs, ongoing work with the representatives
• Salary reviews annually
• Job rotation, management attention and support for career and competence development project assignments
• Healthcare and consultation services, active monitoring and health checks
• Support for sports and leisure activities
• Social Intranet for active dialogue
• In 2015, Employee Experience project, e.g. working environment, internal processes and practices to be fully in line with our cultural aspiration.
• Simplify our business processes and life in matrix
Customers • Delivering on agreements and interacting proactively
• More collaboration and communication with customers
• Value-adding offers matching sufficiently the customers' needs
• Sufficient utilization of Tieto's service portfolio across customers and industries for customers' benefit.
• Providing productized solutions
• Joint planning and co-innovation
• Strategic, tactical and operational customer experience measurement (CEM)
• Customer magazines, audits, seminars, exhibitions, workshops
• Governance models
• Materiality analyses (MA)
• CEM: Strategic annually, tactical every 3rd month, operational monthly but at least bi-annually in case of a stabile service
• MA: Annually
• Operative activities on a continuous basis, including governance
• Industrialization of Tieto's project management (incl. transformation projects)
• Improvement of quality in standard services
• Improvement of collaboration and communication with the customers at all levels
• Building of mature industry concepts and value propositions and making proactive proposals based on them
Investors and
• The company's transformation with a view of increasing scalability and service delivery industrialization
• Investments in offerings and new talent driving future growth
• Dividend payment level
• Investor meetings and group presentationt
• Conference calls
• IR participated in around 100 investor meetings and group presentations during 2015
• CMD planned for May 2016
• Renewal of services and competences to address the IT industry change accelerated
• The company increased investments in offering development, recruited 500 new employees and completed a number of acquisitions
• Base dividend up by 10% and additional dividend proposed
Suppliers • Solid business ethics
• Respect for fundamental human and labour rights
• Mutually benefical business relationships including aligned practices and agreed targets
• Work against corruption in all its forms
• Continuous dialogue about services and contracts (Sourcing)
• Bi-lateral supplier relationship and performance management programs including governance
• Supplier Sustainability Program (including self-assessments and audits) with significant suppliers
• Supplier Code of Conduct Survey with regular suppliers
• Active communication of Procurement policy and practices internally in Tieto
• For key suppliers on a continuous basis either on monthly, quarterly, or annual basis depending on urgency and priority
• For other suppliers, regular interaction and structured governance take place whenever the situation so requires
• Internal communication regulary according Procurement Communication plan
• Actions jointly agreed and depend on the specific programme objectives and relationship
• E.g. collaboration on cost optimization, delivery and quality management, joint innovation, risk management and sustainability issues
• Ad-hoc actions to improve supplier's quality, performance or service triggered by complaints or alleged incidents (from stakeholder or 3rd party)
Business partners
and ecosystems
• Identifying and engaging with emerging partners and ecosystems to create customer value
• Building best possible cloud solutions to our customers together with our partners
• Aligning business practices
• Regular meetings on strategic, tactical and operational with commercial and technical perspectives level take place to ensure the best possible solutions to customers • Bi-annual, quarterly and on continuous basis • Actions jointly agreed and depend on the specific partnership or ecosystem
• E.g. collaboration in developing services, products and business models. In case issues are identified, they are handled as material topics and addressed in our CR work.
& students
• Collaboration and job opportunities
• Joint projects with universities and student associations
• Intern- / traineehips
• Corporate responsibility
• Career days
• Student fairs
• Development projects and research collaboration
• Intern / traineeships
• Career days and student fairs a few times a year
• Pan-Nordic Generation-T trainee programme annually
• Seasonal e.g. summer trainees
• Theses work, seminars and lectures, internships and recruitment
& colleagues
• Professional networking • Social media networks
• Alumni network
• Continuous and on-need basis • Tieto company site in LinkedIn and Facebook
• Local alumni groups launched in the biggest countries
• Local alumni events