Materiality analysis

Based upon analysis of our impact on society, and stakeholders’ assessment of the company, we have concluded that the CR aspects with the highest priority are still business ethics, customer experience, and procurement and supply chain.

While our materiality analysis is reviewed on an annual basis, the aim is to maintain the analysis and long-term plan throughout the company’s strategy period. The latest materiality assessment was conducted in 2013 and is valid until the end of 2016. Our aim is to conduct a new materiality analysis during 2016. In connection to this, our CR long-term plan will also be reviewed.

The materiality analysis from 2013 was conducted in line with GRI G4 requirements, and included an open crowdsourcing arranged by Tieto. It attracted approximately 260 people from different geographical regions to express their views on Tieto’s impact on society. Participants represented customers, investors and media, among others. 161 of the participants were employees, showing the high interest in this stakeholder group to participate in active dialogue with the company regarding CR.

The result of this digital brainstorming was a full list of aspects displaying our external stakeholders’ assessment and ranking of our material CR aspects. In addition to this, we conducted internal workshops together with our CR steering group and Leadership Team to assess our own impact. As a last step, the list of prioritized aspects was evaluated once again by external stakeholders to reassure the validity of the materiality graph.  More information about our materiality assessment from 2013, and the crowd sourcing in particular, is available in our Corporate Responsibility Report 2013.

In 2015, our CR steering group decided to slightly adjust the materiality graph from 2013 by lifting out three CR aspects, which represent more regular corporate governance or CR management issues,  and therefore are not to be treated as separate CR Aspects. These aspects are: Corporate Governance, Environmental Management Systems and Certification, and Transparency and Openness. However, all of the topics are still covered by the CR report partly due to GRI standard disclosure requirements. The current list of material aspects are presented in the graph below, and have provided the basis for this report as well as for the presentation of our CR long-term plan. If not otherwise stated, aspects are material for the whole Tieto Corporation, and aspect boundary outside the organization are our operating countries.

We believe that open and transparent dialogue with stakeholders is the best way to find out our real impact as a corporate citizen. In addition to conducting separate CR materiality assessments, we strive to integrate CR as a natural part of our dialogues with customers and other stakeholders.

Material aspects and boundaries
   
Material aspects Aspect boundary
1. Quality and Customer Experience Customers, owners,
employees
• Customer Experience  
• Quality of products and services  
• Information security and data privacy  
2. Creating value for our stakeholders Customers, owners, employees, all suppliers,
partners and alliances, society
• Financial performance  
• Sustainable IT  
• Social engagement  
3. Business Ethics Customers, owners, employees, all suppliers,
partners and alliances, society at large
• Business ethics  
4. Greener Operations Customers, owners, employees, all suppliers,
partners and alliances, society at large
• Energy consumption  
• Waste management  
• Greenhouse gas emissions  
• Use of materials and chemicals  
5. Sustainable Supply Chain Customers, owners, all suppliers,
partners and alliances, society
• Procurement and supply chain  
6. Our People Customers, employees,
owners and society
• Diversity and equal opportunities  
• Learning and talent development  
• Employee relations  
• Employee health and wellbeing