Managing CR

CR is getting more and more important to our stakeholders, requiring management of CR to involve the whole organization. Governance and compliance, processes and tools, and organization are all important elements to enable CR as an integrated part of daily business operations.

CR steering group leading the way on CR

The company’s CR work is led by our CR steering group. This group advises the Leadership Team and Board of Directors on the CR area, and approves our yearly Corporate Responsibility Report. In 2015, the CR steering group focused on implementing the CR long-term plan, which was created in 2014 and runs until the end of 2016. This plan is focused on three long-term goals - minimizing environmental impact, creating value for stakeholders, and being an ethical forerunner in society.

The CR steering group represents different functions and units of Tieto, ensuring the voices of internal and external stakeholders are taken into account. Our aim is to maintain a balanced male and female representation of the steering group, as well as younger and more experienced management representation. 

On daily basis, our CR activities are coordinated by a CR team. This team is led by the Head of CR, Christer Mattsson, who is also the chairman of the CR steering group. The Head of CR owns the CR policies and processes, and reports to the company’s CFO, Lasse Heinonen.

The management of specific CR aspects, as defined in our materiality analysis, is handled by appointed aspect owners. These owners are responsible for setting goals and reporting on aspect KPI performance. High-priority CR goals are presented in our CR long-term plan, which is approved by the Leadership Team in cooperation with the Board of Directors.

Policies and rules giving strategic direction and practical guidance

The Tieto Code of Conduct summarizes our ethical values and serves as the guiding principle for all employees and other Tieto stakeholders. It is based on the United Nations Global Compact principles and OECD Guidelines for Multinational Enterprises. In addition to the Code of Conduct, we have several other policies and rules supporting the management of specific CR aspects. Policies and rules are reviewed on yearly basis, as part of our compliance program. 

Our approach to CR and sustainability is mirrored through our company values, which have been developed in cooperation with employees - We work together. We care for our people and customers. We are committed to quality. We learn and grow.

Implementing CR in daily business operations

To help implement CR in daily business operations we have developed a Corporate Responsibility Management Process, which is included in our Tieto Way business system. This process, launched in 2014, utilizes best practices from the United Nations Global Compact Management Model and GRI G4 guideline. The tool enables clear linkages of process and documents to other business processes. Among other things, the Corporate Responsibility Management Process formally presents the role of a CR aspect owner. The process roll-out started in 2015 and will continue in 2016.

Our Code of Conduct and Anti-corruption e-learning supports implementation of CR practices among employees. This e-learning uses practical examples tailored for Tieto. Real-life cases help to recognize situations where employees must assess and make decisions based on the Code of Conduct. We also have an Environmental e-learning supporting Environmental Management System implementation and ISO 14001 certifications.

For us, sustainability concerns all Tieto employees. In addition to complying with our Code of Conduct policy and rules, we encourage our employees to discuss and promote the positive sustainability impacts that digitalization can bring to our customers. CR presentation materials are a regular part of the company’s sales materials. These materials, including comprehensive background materials, help sales teams to learn about CR and answer customers’ CR requests. Naturally, the CR team and aspect owners actively support the sales teams.

Policies, rules and other guidelines supporting management of CR aspects, 31 December 2015:
Aspect Policy/Rule
Customer experience Quality Policy
Quality of products and services Quality Policy
Information security and data privacy Security Policy, Privacy Policy, Information Classification Rule
Financial performance Financial Handbook
Sustainable IT Environmental Rule
Social engagement Code of Conduct
Business ethics Anti-corruption Rule, Competition Law Compliance Policy
Energy consumption Environmental Rule
Waste management Environmental Rule
Greenhouse gas emissions Environmental Rule
Use of materials and chemicals Environmental Rule
Procurement and supply chain Procurement Policy, Supplier Code of Conduct Rule
Diversity and equal opportunities HR policy
Learning and talent development HR policy
Employee relations HR policy
Employee health and wellbeing HR Policy, Occupational Health and Safety Policy