Service lines

  Consulting & System Integration Managed Services Industry Products
Headed by Satu Kiiskinen Ari Karppinen Led within each Industry Group, overall coordination Per Johanson.
Business IT and industry consulting, digital customer experience management solutions, system and services integration, application services. IT infrastructure and cloud provider, business application platform services and end user services. Industry-specific software products and productized solutions.
Highlights of 2015 Higher than IT-market growth in the areas of customer experience management solutions, IT and industry consulting and enterprise applications services. Acquisition of Smilehouse supports growth in customer experience management, especially in retail segment, and acquisition of Imano strengthens the position in paper and forest industries. Major infrastructure modernization contracts won during the year. Core offerings continued to be in strong demand and cloud sales represented 17% of Managed Services sales. New innovative cloud solutions, such as Tieto Enterprise Cloud Orchestrator (TECO) and Tieto Dynamic Landscape for databases, launched. Strong development in financial services and Lifecare solutions. Acquisition of Software Innovation enhanced the portfolio with standardized Enterprise Content Management software products.
Sales, MEUR 398 511 410
Share of Tieto's sales, % 27 35 28
Operating margin (EBIT)
excl one-off items %
9.0 9.5 16.7
Employees, 31 Dec 2015 4 258 3 024 3 449
Markets Nordic countries Nordic countries Mainly Nordic countries. Global scope in some product areas, e.g. oil & gas, cards, forest and paper products.
Market position Leading position in Finland, among top three in Sweden. Leading position in Finland, among top three in Sweden. Leading position in selected industries in the Nordic countries, globally leading products in oil & gas, cards, forest and paper.
Business drivers Growth from digital customer experience management solutions and consulting as well as orchestration related to cloud-based ecosystems. Modernization and industrialization of application services. Reducing customers' total cost of ownership through high-quality standardized cloud services and automation. Modernization of clients' IT infrastructure: digitalization of tools and process to improve agility, innovation speed and time to market. As common drivers for healthcare and welfare sector and financial services sector: customer exprience focus, service digitalization and mobility. In healthcare and welfare additionally citizen e-services and in financial services IT modernization.
Focus in 2016 Growth driven by digital customer experience management solutions and enterprise applications. Continued focus on industry-specific service offering portfolio and competence renewal to address new growth areas. Building new cloud born solutions with ecosystem partners, e.g. Workday for Human Capital Management (HCM). Continue to focus on delivery excellence. Continue to grow in cloud services. Increase automation, standardization and industrialization to improve productivity and availability of services as well as to support deliveries of hybrid clouds. Launch Security as a Service as a new solution area. Deploy a new digital Service Channel to further improve customer experience. Focus on both organic and inorganic growth initiatives.