|The Industry groups provide full lifecycle IT services and products to their respective customers.|
|Financial Services||Manufacturing, Retail
|Headed by||Per Johanson||Ari Järvelä||Håkan Dahlström||Lasse Heinonen (acting)|
|Highlights of 2015||Great performance with solid year-end order backlog. Strong growth both in the banking and insurance segments. Launch of new industry concepts and solutions.||Supporting customers with their digitalization agenda and the related significant business model changes and core system simplification requirements. Tieto's cloud and industrialized application management (AM) services also respond to the over-arching need for cost-efficient offerings. Tieto invested in strenghtening the company's industry expertise and offerings with two acquisitions: Swedish consulting company Imano operating in paper and forest sector and Finnish Smilehouse operating in eCommerce area in retail and manufacturing industries.||Solid performance in 2015 with several major agreements in all segments. Healthy development for Lifecare solutions based on high market demand, especially for mobile homecare solutions. New healthcare industry solution business established including digitalization of total pathology process for Västra Götalands Region in Sweden. Acquisition of Norway-based Software Innovation enhanced the business portfolio with standardized Enterprise Content Management software products.||Sales in local currencies turned to growth in the second half after a number of challenging quarters. The year ended with strong order intake in the telecom and energy utility sectors.|
|ICA, ICS (International Card Services)||Suominen, SSAB, Coop, Munters, HSB, Hurtigruten, DnV, Hollingworth & Vose, S-Group||Region Skåne (renewal) , Region Västra Götaland, Stockholm county council (renewal), City of Tampere, Ministry of Employment and the Economy (renewal)||Göteborg Energi, Jysk Fynske Medier, Telenor, TeliaSonera|
|Share of Tieto's
|Markets||Nordic countries, Baltics, UK, Eastern Europe and Russia||Full service provider in the Nordic countries, also serving customers globally. Global reach in selected industry-specific solutions.||Nordic countries||Nordic and Baltic countries, also serving oil and gas customers globally.|
|Market position||Leading position in Finland, second-largest in Sweden.||Leading position in Finland, among largest providers in Sweden. Among global top 3 in Manufacturing Execution System (MES) products within the forest sector.||Leading position in Finland, second-largest in Sweden. Gaining market in Norway.||Strong position in the Nordics within telecom sector. Nordic market leader in customer information systems for energy utility companies. Global market leader in hydro carbon accounting within the oil and gas industry.|
|Industry drivers||Digitalization drives simplification and cost-efficiency initiatives within the industry. Customer experience management, mobile channels, increased focus on analytics and omnichannel approach drive front-end investments. Regulatory demands drive development of compliancy and risk management solutions. Core process automation and modernization initiatives drive need for industry solutions including back-office outsourcing and transformation services.||Digitalization is affecting all customers:
Managing customer experience in new ways and service channels is a key success factor.
Transforming towards demand driven supply chains requires real time visibility on the operations.
New business models shift from selling assets to services and outcome.
Managed adoption of IoT/ Industry 4.0 model needs to take place.
|Continued focus on citizen centricity: increasing service transparency and citizen involvement through digital channels. Principle industry drivers: digitalization of processes, need for regional and national system and data interoperability, higher efficiency requirements set demand for shared and outsourced infrastructure. Within healthcare and welfare the aging population sets demands for care and service process optimization.||Telecom sector replacing old legacy solutions. Regulations and cost efficiency requirements create demand for new solutions in energy utility sector. Low global oil prices and price pressure leading to increased IT service deliveries from offshore countries to oil and gas industry.|
|Focus in 2016||In the Nordic market, focus on current key customers and gain new customers especially in Sweden and Norway. Internationally the aim is to win new customers in the cards and payments domain. SME customers to be provided with competitive pre-packed industry concepts and solutions.||Focus on creating scale in five selected key areas: Digital Customer Experience, Information Driven Supply Chain, Production Excellence, Industrial Services and Optimized IT Operations.||Continued focus on Lifecare portfolio development and customer transformation to Lifecare. New industry solutions e.g. within digital diagnostics and homecare.||Focus on Nordic key customers with full lifecycle IT and transformation services. Generate efficiencies through cloud services. International growth based on competitive and scalable industry solutions.|